salma yousif

Review of Plaza Toyota

This dealer has been calling me for a week interes...

This dealer has been calling me for a week interested in my car. I made an appointment with them for Thursday morning 01/30/20. That morning I called them and informed them I found my tires slashed so I won t be able to bring them the vehicle. They said it was actually not a problem and that I could BRING THEM PHOTOS of my vehicle as well as the VIN number and that should be sufficient enough. I asked them if I could just email them the photos and they said no because their email is incredibly busy due to some event they re having and they don t want to risk missing the email. Thursday, Friday and Saturday they ve been calling me and requesting I BRING PHOTOS of my car. So finally today, I have the time. I get on a bus for AN HOUR and 15 minutes and go alllllllllllll the way there. I show up and I m there for not even 5 minutes. I met with two men named Eric and Oscar. Oscar does the appraisals and proceeds to inform me that they don t do pictures. They wouldn t even look at them. I am baffled. What was the point of bothering me all week for this?? And then personally asking me to take time out of my day to bring you photos when your policy apparently states otherwise??? Three days in a row I am being BEGGED to bring PHOTOS. So there goes TWO AND HALF WHOLE HOURS OF MY DAY. I called the same number that has been bugging me all week and I have YET to hear back. This was an incredible waste of my time. I wouldn t recommend bothering with a company that has such low professionalism and little to no regard for people s time. This entire experience was bothersome, inconvenient, inconsiderate and incredibly unnecessary. I wish I could rate lower than one star because my god do they deserve it.