Bought impact window for kitchen. Build quality wa...

Bought impact window for kitchen. Build quality was not great and more importantly the manufacturing tolerances were off on an important cut in the metal.
This bad cut does not allow my window to lock. I've called in to see how PGT will handle it, but the stock answer that it would take 6 weeks for a tech to take a look did not make me happy.
I will report back about how this is resolved, because to be fair MANUFACTURING and CUSTOMER SERVICE are different entities and I want to describe the complete customer experience.