A

Booked a suite with two rooms over the phone with ...

Booked a suite with two rooms over the phone with premium fall view and accepted what they've asked me to pay.
I have asked clearly if the room was new and renovated and the agent stated yes, it is (can be proved by replaying call).
Guess what ???
I came and checked in at the reception, receptionist asked me for the credit card and I gave it to her and after finalizing all and before giving me keys she said that the floor I am in has some renovations but u won't hear it.
I went up to the room
4956
First of all room was dated and not new at all as I was told over the phone - suite 'as they named it on my booking was extremely small for typical - similar two bed room suite found in other hotels.
And guess what is the major surprise??? Renovation sound in the floor or other floors can be heard clearly during the day and was awful for my one year old baby.
If I was told that I am in a dated room on a floor being renovated I would never have confirmed booking and would have gone to the next door hotel which is couple of hundred dollars more, but more piece of mind and relaxing.
Thank you very much for deceiving me and promise will never repeat my experience again.

Comments:

No comments