D McAllister

Review of Goodwill Industries of the Col...

For a place that claims to help people with disabi...

For a place that claims to help people with disabilities- their stores sure are impossible to move around in when you re in a wheelchair! The employees push around carts, and push their way past you, scraping the side of your wheelchair, and they leave but flat carts all over the store when they re stocking shelves but there s 6-7 of these carts blocking almost every aisle and nobody around stocking!
Not to mention the aisles are too narrow for a standard wheelchair and a shopping cart to pass by each other.
I ve spoken to the guy in charge a few times over the last few years about these issues - and he got angry last time I came in and tried to have a discussion about it. He said YES I KNOW YOU SAID THAT WHEN YOU WERE IN HERE LAST YEAR - PLEASE STOP BOTHERING ME

Which seems like a strange response to a few legitimate concerns...

They also have a habit of blocking the front exit with shopping carts, making it impossible for wheelchair users to exit the store. This seems like a few safety concerns.. I know goodwill gets bad press sometimes - but this is my experience over the last 2-3 years since I ve had to deal with using a wheelchair to get around.

Seems like some simple training would alleviate al this - but I ve been giving them a chance to respond to the concerns - not just me - a number of other wheelchair users share the same frustrations.
So I suppose now I ll have to leave this review, and warn other potential customers, that these stores in the Portland area are likely to result in your chair getting scratched, damaged, or your fingers pinched while attempting to shop like everyone else is able to.

Their motto of helping the disabled doesn t seem to be correct anymore in 2018

**update March 2019**
They have remodeled the front cash register area, and made it EVEN MORE inaccessible for people relying on mobility devices/wheelchairs. There s less space in the front by the checkout counter now than ever before! Also I had to have a clerk move a bunch of shopping carts that were completely blocking the front entity even get into the store. Come on goodwill.. are you about helping people with disabilities or not?