matthew keller

Review of The Cooler

Too many HVAC companies in Denver to put yourself ...

Too many HVAC companies in Denver to put yourself through this. Had to have them out to fix an issue 5 times over 10 days and 15 days later we are still experiencing an issue. They have been nice enough to email me the invoices for what they have not fixed though.... I have constantly been misquoted on arrival times to get things fixed and have had to open my business late twice because of them. Save yourself!

I called today when they were running 6 hours past the time I was told. Marste in customer service was a peach, she hung up on me because I didn't want them to come out if we had to pay the overtime from them running 6 hours behind. I understand you are busy because it's hot. Understand that the people that are calling you are also miserable because while you sit in your AC working on the job you chose the people that need your help are working in 100+ degree temperatures. In the business I work in I have to buy peoples food if the reservation is lost or we misquote. Next time I make a mistake I'm going to charge them 150% for their food, cross my fingers and hope they don't write me a bad review..... Terrible customer service, easily avoidable if a phone call is made or any communication was had on their end.