Horrible service. The worst I've ever experienced....

Horrible service. The worst I've ever experienced. We booked connecting rooms. Someone even called us that morning to confirm our connecting rooms. Go to check in and get to our rooms and they are across the hall from each other. When we go back down to the desk, they tell us they sold out of connecting rooms and that is the best they could do for us. There was a couple on front of us who had to change rooms 4 times because there was a problem. My TV didn't work properly. The beds were hard. The rooms were big and spacious though.