After airlines had separated our group during 14 h...

After airlines had separated our group during 14 hours of travel... we arrived at different airports and very late at night.
One of us ( young lady ) was stuck in Burlington at 11pm with no phone reception, no plan, and no idea what to do next to find SML.
The big problem was lack of phone reception to contact the group or vice versa.

Billy the Concierge to the rescue !! Within minutes and a few phone calls to his Contacts Billy had organise Plan A, B, and C -

Billy had arranged ( within minutes ) a Driver and Airport Security to meet her at the Gate with her name on a Sign and My name as a password.
The driver then contacted the office which then contacted Billy to confirm that they had found her and were on the way to Stowe... in the middle of the night.
An hour and $95 later our group was reunited... all thanks to Billy - a real Concierge !