Joe Manlove

Review of Hilton Pasadena

You'd think that for over 200$ a night you'd get d...

You'd think that for over 200$ a night you'd get decent customer service. I needed to cancel my reservation to attend the funeral of my wife and I's very close friend. (Words cannot describe this.)

I was told "you would need to be immediate family and we'd need to see your name in an obituary". Followed by "and we already documented that he was your friend".

In short, stay at motel 6 instead.