Kate Rogers

Review of Optimum RV

8/4/2020 experience: Will Heath was a pleasant sal...

8/4/2020 experience: Will Heath was a pleasant sales person. Things we noticed while we were there: Website is not an accurate source for inventory.

The financing is shady and one prospective buy asked for the bottom dollar they refused to provide it he got mad rightfully so and walked out. I refused to let our credit be ran and they can give me rough estimates. They didn t like that at all. I couldn t wrap my head around paying only 10k less for a 2 year old unit compared to the exact same thing new. They would not negotiate a price at all. Watch all the hidden fees they don t disclose either.

They Didn t like the idea of getting a private inspection prior to purchasing the unit. Made sure to let me know it does not assist in negotiation and they also do their own inspection. Wasn t interested in that just wanted independent eyes so I knew exactly what I was getting into. I wouldn t buy a house and expect the home owner to disclose everything and I don t expect them to be completely honest either.

We watched them drag a unit with slides out and the support feet out while moving the unit through their lot. We now know why most the feet were excessively covered with dirt please don t let them convince you it s rain doing that.

There s no organization to their storage methods so looking independently and stress free would be virtually impossible. We ve been to several other locations that allow you to go and investigate yourself without the pressure of a sales team member.

They are in the middle of doing something not sure what but they are moving lots of dirt around.

The units themselves (at least the two he would show us) weren t exactly maintained well. We viewed a used unit and all he could say is well they will clean it before you take it........ okay is that how you sell a house or a car with someone else s stuff still in it? Typically not. A good cleaning showing they cared about the unit prior to show casing would speak volumes to a customer. The freezer was full of sitting water. Will was telling us it s only been here 40 days that s great, what kind of mold and mildew is growing in that?! We shut of the ice maker for them under the unit.

This is not our first rodeo with travel trailers and my gut was uneasy about half way through the process. I m glad we walked away. We know the exact unit we are looking for now it s finding the company we want to deal with long term for warranty, repair work, and future purchases.

Please remember on your journey of purchasing your home away from home you need to feel confident in the team your purchasing it from. Inquire about so much more than just the product. Get to know your service team. Ultimately do lots of research before you go.