Stella Ickes

Review of Royal Pacific Resort

I just want to Thank the staff especially Peter an...

I just want to Thank the staff especially Peter and Charles Fee from managment. We stay with Loews Resorts 3 times a year and never had an issue. This visit started off rocky with some unpleasant experiences ( which was completely out of ordinary.) I contacted staff who took immediate action, contacted management who went above and beyond to correct things and truly show how customer service should be. I greatly appreciate all staff did to save out trip and make our experience amazing!!!!