Inquired about a property via email and was contac...

Inquired about a property via email and was contacted shortly after to book a viewing. The agent called me an hour before my nominated time to inform me that the key for the apartment wasn't working, which was suspecious as I was informed on the same call that there were a number of viewings earlier that day. I was told that once the agent is able to get a set of replacement keys, she will contact me for another viewing. I never heard from this agent again and the property was removed from the website the very next day. The reason for my 1 start review is the lack of communication by the agent. If the property had been leased prior to my viewing, the agent should just be honest about that fact rather than saying that they will recontact me shortly.