I can't speak about customer service or anything b...

I can't speak about customer service or anything but based off of what I see and experience in FIFA 16 and the past few fifas, just completely horrible. Game play mechanics are crap and if you want to get anywhere in that game the player is forced to buy packs wasting so much money and giving it to people that don't even see anything wrong with their games. And don't even get me started on madden. Madden 25, greatest madden ever. The 2 maddens after that, the definition of trash