A disappointing stay. My wife and I were here for ...

A disappointing stay. My wife and I were here for 5 nights, and although the hotel is a nice, clean and impressive building, we found the facilities and certainly the service received was not up to standard.

Several basic things, like having clean towels in the room, were repeatedly mismanaged. When I complained to management they did attempt to resolve the issues, but not to my satisfaction, and there should not have been so many failings in the first place.

We could have saved money and stayed in a less renowned hotel, but I expected more from The Kingsbury, unfortunately it fell well short of 5 stars in my opinion.