Michael Wyckoff

Review of Mercedes - Benz of Arlington

Usually very good service but experienced a lapse ...

Usually very good service but experienced a lapse in service "information" during my past visit for maintenance. Information that I as a customer should have been provided was not shared timely, and likely would not have been shared without a minor incident and discussion during my service visit. I was not informed about the new vehicle pick-up/drop-off service offered to warranty customers. It was only when I was threatened to have to pay for a rental car at the end of the "Friday" leading up to Labor Day. I had a loaner and was given 2 hours at the end of the day to pick up my car on that Friday or risk paying for the loaner over the weekend; a loaner I did not need, I have multiply MBenz vehicles. Pick-up/drop-off service should have been offered to me when I called to make my appointment. Otherwise, the service rep (Hugh) was professional and courteous. Thanks for lilstening.