Karen Kalka

Review of Paul Davis Restoration of Nort...

Stay away from this company!!! Not only did they ...

Stay away from this company!!! Not only did they provide inferior quality work, they hired unqualified employees and subcontractors!

We had a water leak on the second floor of our home on November 19, 2014. We contracted Paul Davis Restoration (PDR) to do the emergency response as well as the repairs to the walls, ceilings and flooring. WHAT A NIGHTMARE!!! They hired inferior subcontractors who improperly installed wood floors and took months to complete it! The wood flooring is glued to the concrete slab. They did not completely remove the old flooring and did not properly level the flooring before they installed the new flooring. They used too much glue in areas which seeped through the planks. The flooring buckled in areas and is uneven throughout. They had to hire a different flooring contractor to inject glue into hollow spots in the floor. Because they used too much glue, the brand new flooring had a residue/haze on it. They used multiple types of solvents and Magic Erasers to clean the haze (and stripped the finish off our brand new floors). Furthermore, when they were trying to remove the old flooring from the slab, they used grinders inside our home without even prepping the areas and trying to seal off the rest of the house. We still have white dust everywhere!! After over 4 months of dealing with this, their offer was to tear the flooring out and start all over. There is no way we could put our family through that again (there was no guarantee they would do it properly or in a timely manner if given another chance). PDR did end up firing the incompetent subcontractor (after they stole a key to our house); however, the management and owners were ineffective at completing the project correctly. They have been a NIGHTMARE to deal with for 6 months. We were supposed to receive a 1-year warranty for our floors - they have not responded to our numerous requests for the appropriate paper work. We are astounded by the lack of Project Management or care at this business. The project took almost 6 months to complete. We are unhappy with the poor quality of the installation and the unreasonably long time it took to complete the work. I would not let them work on a dog house!!!!!