Vasya Pupkin

Review of Seven Corners, Inc.

I completely agree with the other people who compl...

I completely agree with the other people who complained about this company.
I've purchased this "insurance" for my parents, visiting US from Feb to Apr 2014. Unfortunately, they had to go to see several doctors because of emergency cases. We started submitting the claims on Apr. 22 via the Fax. Then I called to confirm that they received them. I was told that it required about one month to review the paperwork and reimburse the amounts I paid for the visits and procedures. Of course there was nothing. I started calling them again and was very surprised that they did not receive 2 of 3 of my claims. I submitted everything again. And they still did not get it. Actually it really depended who I spoke with. Several CS reps confirmed the receipt, several of them not. So, finally, after requesting to speak with their Superiors they confirmed that they have all my paperwork. Guess what? Now they needed Doctors paperwork. And history went via the same loop. Even though the Doctors sent all the required paperwork to the Company (and copy to me), Seven Corners says they don't have them.
At the same time I submitted a claim to BBB and after that they started to ignore me. They said that if I complain to BBB, only Kathy (who is responding here on all our reviews, actually) can take care of my case. She is absolutely unprofessional, can't use the system, can't keep her promises (for instance, I will call you that day, and this never happens, of course) and so on.
The same things happened to me like to other customers such as they send a wrong name request (father's instead of my mother) to doctor's office, they lied about receiving the documents, they denied for unknown reason (pre-existing condition) the payments. They couldn't even find the list of procedures (codes, because it was on second page) and this list of problems is really endless. I spoke with Kathy on Fri, Jul 11, 2014, she was absolutely unaware what I'm calling about (even though it was probably our 10th conversation) and promised to call me on Mon. July 14 with the details and of course she did not (as usual). So called her again next Friday (July 18) and she promised to call me back within an hour, so I'm still waiting and it is Sunday.
So I filled another complaint with the regulators, who are Indiana Dep. of Insurance and California Dep. of Insurance. And I really hope they help them to get out of business pretty soon, otherwise I don't know how many people will be fooled by this "Insurance" company.