J

J. Rodriguez

3 years ago

My stay was good because the room was clean and ac...

My stay was good because the room was clean and accommodating. However, upon check in, I was greeted by a gentleman and a young lady with bright red hair and a very rude attitude. It is past midnight, I JUST got done attending a wedding party, I m in a dress and this crazy chick wants me to walk to another hotel because she didn t want to look up my information in another way. After I give her my confirmation number (you re welcome, genius), I was able to get into my room. Please train this girl again with customer service because that was not it. And her lack of consideration to even ask about how to pronounce a Hispanic last name was condescending and unprofessional.

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