Shannen Eden

Review of Portillos Rockford, ILL

Eating in the restaurant is excellent. However, if...

Eating in the restaurant is excellent. However, if using a delivery service it's not great. We used Door Dash to schedule an order for between 5PM and 5:30PM (assuming we would get it around 5:15PM). We received a text that the food left the store at 4:38PM. The food was here at 4:45PM. It should not have been available for pickup at the store 22 minutes before the earliest scheduled delivery time (we live 5 minutes away). Not only was the food too early, it was already cold and soggy. We won't ever order from here for delivery again.