Verified User

Review of Town & Country Movers

I contacted this company for a quote for my long d...

I contacted this company for a quote for my long distance move due to their positive ratings online, since then I have seen nothing but complete INCOMPETENCE. The initial quote I was given was 50% less than the total amount I was billed. My original location was in a historic area and I knew only a shuttle truck could fit down the small street so I requested and paid extra. However, the lazy and stubborn driver/ packer showed up with a semi-truck and had to park it blocks away. He wanted to carry my furniture down 4 blocks to his truck and expected that this would be fine with me even though I had already paid for the shuttle. My furniture would no doubt be damaged being hauled that distance. I had to fight with him for two hours and call the President of the company in order to get the smaller truck that I had been previously ordered.
After I moved, I discovered damage to my furniture and that personal documents with financial information "disappeared" in packing or transit. I reported the missing documents to the appropriate government agencies and since I had purchased their $250 insurance policy I expected to be reimbursed for my missing and damaged furniture, which actually was very minimal. I did not hear anything back from the company for over a month after I submitted my claim for damaged furniture. One day I was working and I received repeated phone calls from a mover who WAS AT MY HOME to "move some furniture out of my home". He stated he was unable to get into my building and he was demanding access to my home. I had not received any correspondence from Town and Country Movers regarding my damaged and missing goods claim and now they have shown up at my home, demanding to come and essentially break into my home and steal my belongings?!?! I cannot even imagine how they are in business. I never want to hear from this company again. DO NOT HIRE THIS COMPANY!!!!