David Egger

Review of Tierra del Volcan / Hacienda E...

Superb location, very nice rooms and very good foo...

Superb location, very nice rooms and very good food. However, two major downsides: most of the staff were truly amazing, but the guy in charge of the tours (ie the most important person) was not helpful at all. In fact, he lied to us twice (as we found out later) about tours and so we didn't do one of the peaks we wanted to do. He constantly asked us about going with him, so we believe his game was forcing us to hire him. Secondly, beware that any service is way overpriced! We ended up hiring another tour guide for one of the standard tours around the National Park who was MUCH much cheaper and it was great! It was almost a factor of two difference... As another example, the taxi to Machachi costs between 10 and 15$, the hacienda charges twice that. One can find some bs replies by the owner about it, some bs indeed! This is just greed and bad service. We ended up taking the local bus for 60 cents. So, three out of five.