Kathy Thompson

Review of Mencia Realty

Only good thing about this place is the maintenanc...

Only good thing about this place is the maintenance staff. The office staff is HORRIBLE. They lack Courtesy, Customer Service and Respect. Austin was extremely rude and unsympathetic when my sister called to report that her car got hit, while she was asleep in her bed. His response was, what would you like us to do about it? How rude was that? She explained to him that it s not the first time something like that is happening. The first few months of moving in, her car got broken into, then got stolen because the gates were not up at the time. Shortly after that, the gates went up but were still not operational. Then my brother was in the gym working out and the machine fell and hit him in the head busting his head open, this was during the daytime when the staff is supposed to be available, but guess what? No one was there. Even after being informed of this, no apologies. They told her that the movie room was going to be 24 hour accessibility, that s a lie! It s not accessible after 6pm!!! They tell all these lies to sell you on the amenities to get you moved in.
Then again, her car got vandalized and she called the office and spoke with Austin who spoke to her in a demeaning tone. I m truly appalled at the behavior and honestly, after reading the reviews, this community should be reported to the news media, and every social media site there are. There s only one lady in that office who was apologetic, (Nadine, I think?) such a pity she s not in charge. Office staff could stand to learn a thing or two from her. My sister so wants to move because of all the VANDALISMS and LIES she was fed by this community, and unfortunately she can t because AUSTIN told her if she breaks her lease agreement, she would have to pay $4,000! Are you serious? If I could give a ZERO for everything I ve seen my sister go through with this community, I would. People work too hard to not be able to enjoy the place that they pay for or not feel safe. When asked why they still haven t put up a camera system as yet, that they promised, Austin basically snickered! and didn t respond. Unbelievable!!!