Went to see grandson in play. Rather disorganized ...

Went to see grandson in play. Rather disorganized seating a disaster. Play was good, but no programs. Not the normal live theater regarding front office.
We went to the performance on Tuesday morning 11/26/19. We had tickets set aside at will call supposedly.
Our grandson was in the support cast from a stow grade school. The cast and play were fine seating was the problem plus no programs. My wife and her friends are going today. I hope they would have programs then.
You may want to post more signage about the theater being equipped with a hearing loop.