Erin Westdorp

Review of Southgate Volkswagen LP

Bought brand new 2018 ATLAS, first winter with it ...

Bought brand new 2018 ATLAS, first winter with it and battery doesn t start when temperatures are below -20 neither does the remote start. Service manager requests me to call on star to have vehicle boosted, then proceed 10 hours of driving in winter conditions to have battery tested to see if Volkswagen Canada warranty will cover the cost of replacing it and as for the car remote starter basically it has a bunch of sensors that cause it not to start . Customer care is pathetic and so is Volkswagen warranty. They definitely don t stand proud behind their product nor do they strive to achieve high standards in customer care. DONT BUY THE HEADACHE that this company and product will cause you.