Brian York

Review of Mountain Hardwear

Mountain Hardwear products have become poorly sewn...

Mountain Hardwear products have become poorly sewn with falling apart seams and broken zippers and their customer service doesn't stand behind their products. They demand you pay repair costs for something that is only a month and a half old (outside of the return window for Amazon). I have argued with their warranty department and dealt with their customer service and its all a dead end. The best resolution I could get was "document the feedback" after hours on the phone. Mountain Hardwear is also owned by Columbia who also owns Sorel prAna. I would assume "corporate policy" is the same for all of these companies and that is to not care about the customer.