Picture this it's new years eve and you can't take...

Picture this it's new years eve and you can't take a hot shower because there is no hot water, so you call the front desk and explain the situation and that after five minutes the water is still cold, the customer service representative says to let it run 10 minutes, now imagine that you let it run for 18 minutes and still no hot water, now imagine that no one wants to give you the gm's contact information... Update: the night manager called our room later and explained the situation to my wife and very shortly we had hot water. Apparently there is a problem with getting hot water from the heaters to the upstairs rooms. Not only she did make me feel better about the situation but she made sure that I got a warm shower. Update: We were promised our points back on the stay, six days still nothing, pathetic