Natalie

Review of Sandestin Beach Hilton

My husband and I stayed at the Hilton in Sandestin...

My husband and I stayed at the Hilton in Sandestin July 18th through the 21st. We checked in at around 4 in the afternoon. Had to wait 30 minutes in a long line of others checking in. Only 3 employees were at the front desk. Once I was at the front desk I was told that our full beach view was being downgraded to a partial beach view due to an issue on the floor we were supposed to stay on. They tried to fix it with a free dinner and one day of reserved chairs on the beach. I told the lady I rather have a discount as we had paid a good amount of money for a full beach view. I was able to get a $40 discount on 2 nights and the entire resort fee waived. My check in process alone took about 20 minutes. When we first checked in we were not given our property pass so I had to go to the front desk again for this on our second day there or we would have been stopped and questioned every time we left and came back to the property. Had to wait about 15 minutes for the pass. Lastly, when we checked out, our discounts for the downgrade were on the receipt, but not the Hilton Honors long weekender discount that was on my original transaction from when I first booked the hotel. Thankfully I caught this before I left, and the response I received was "sorry we try to catch that when you check out". This should have been automatic if it was on the original booking!! The customer service here is slow and not worth the amount of money you pay to stay at this resort. The only thing you are paying for here is the beach access in which the spots right next to the beach are taken by the "reserved" chairs, which hardly have people sitting in them. Don't think I will be staying here again unless I hear of SIGNIFICANT improvement in the customer service process.