I stopped here to have my 6 year old laptop checke...

I stopped here to have my 6 year old laptop checked out. I suspected that the battery was going bad. I was checked in by Daniel Reyna, who informed me that a 25 dollar service charge would include a complete testing of the computer for any problems. I was told it would be 2 or 3 days & I would be called for any work approval. After three days with no call, I stopped again & contacted Mr Reyna again. I actually was ready to take back the laptop if they didn't know anything. I was told by Mr. Reyna that the tech was out but I would be called by 5 PM regarding the problem with the laptop. I asked that he assure me that he would call me. I assured me & I left. I never received a call.

After 7 days, I returned again with no phone calls made by this business. I again contacted Mr. Reyna who immediately directed me to another male associate who brought my laptop & informed me it had a bad battery. I asked why I had not been called. No answer. He informed me it would cost 129 dollars for a new battery. I asked if they had the battery. He responded that they did not. I asked to speak to the highest level of supervision there. He laughed & did not respond further. I told him I did not have any confidence with this business with this example of customer service & took my computer & left. Good luck if you do business with them!

By the way, I see one of the reviews was done by Daniel Reyna.. If you ever wondered if a business tries to help themselves - now you know!