dm MD

Review of Makati Shagri-la Manila

The room was comfortable. Although I did notice th...

The room was comfortable. Although I did notice that the bathtub wasn't as clean as I expected for the hotel of it's rating. Also, I noticed that the kettled seemed to have been recently used, because when I opened the lid, it was really moist, which was quite unexpected.

In addition, it would have been better if all the staff were aware of the set up with the service shuttle that was provided by Abbott. I experienced calling the operator, but she did not know the details about the shuttle service nor did the ushers that were in the entrance of the hotel, where the shuttle was waiting. It was only the Concierge who knew about it. Should all the staff concerned have been oriented regarding the details, it would have been less of a hassle.

Nevertheless, I enjoyed my comfortable stay and hassle free check in and check out. It was a good thing there was an exclusive early check in counter for the Abbott event attendees.

The staff were really nice and courteous. When I arrived, the concierge staff even asked me and offered assisstance with my luggage, even if it was only one bag with stroler and I could carry it on my own.

I really appreciated the complementary fruits in the room, which were a healthy option, unlike the cakes and pastries offered by other hotels; as well as the 3 bottles of complementary water, where other hotels only offer 2 bottles.

Given the chance, I would stay there again.