Absolutely ridiculous..visited the store twice and...

Absolutely ridiculous..visited the store twice and both times waiting around 10 minutes when we was assisted we was told to purchase online because we was doing a finance (probably no commission) and trying to get away because they couldnt be bothered! But we insisted we wanted to purchase there and then..they dont explain terms and conditions correctly, and very unprofessional, the carphone warehouse staff were great but shame we didnt need them. The store is lucky to be open due to offers and location, staff are of no use!!