This is the first bad review that I have ever left...

This is the first bad review that I have ever left for any company in any industry. I have never been treated so poorly that I felt the need to take time out of my day to leave a poor review. VividSeats changed that. The first time I used them, I bought my tickets 3 hours before the baseball game started. I was told they would be delivered within 45 minutes. I was on the phone with customer service until the bottom of the 6th inning and was finally told that they can't do anything until they research and find out where the tickets are and that will take 3-5 business days. So I missed the game while I was on vacation. Then 5 days later they say they're sorry and I was right and give me a $50 voucher. Now fast forward, I use my $50 voucher towards some hockey tickets. Then Covid-19 hits and the game is cancelled. I get an email saying to respond within 7 days if I would like a refund. I tried contacting them by phone, live chat, and email, and I never got a response. Now that the 7 days has passed, I got ahold of them on the phone. They told me there is nothing that they can do because the 7 days are already passed. I tried telling them I did send emails and phone calls during that 7 day window but they said it doesn't matter because the time has already passed. So I paid for an event that was cancelled and they won't give me my money back. What a joke. VividSeats is the worst company I have ever dealt with in any industry and they have no lost my business for the rest of my life and I hope I will convince all of my sporting friends and family to avoid them as well.