I would say this is the worst experience ever felt...

I would say this is the worst experience ever felt with pre registration process for my Labour and delivery regards with my due date in 3 weeks .
The online registration and phone registration is very bad ..
I personally did my registration online but received no confirmation or status of my profile being verified or checked .

They don t give proper direction in leading a patient to get confirmation on pre registration

Went 2 times in person to concierge desk & it gives frustration to visit & being sent back with no proper response .

The lady working at the concierge desk had given us bad customer service by showing rude behavior and not allowing to get a proper response & confirmation about my profile being registered or not or any good response .

My question to Management is -
How would a patient get confidence on the hospital if patient doesnt get proper response or satisfaction during pre registration process itself ?
Pls try to revisit the issues pointed out & help patient find satisfaction in your service .
Thanx