No other retailer that i can think of has such a s...

No other retailer that i can think of has such a strong customer focus. L.L. Bean stands by their product and their product is excellent. I stopped in today to exchange a pair of hiking boots I had purchased 4 months ago. I hadn't gotten time to try them out, but after two days on the trail, they were clearly not a good fit. Beans not only took them back, but offered to exchange them for a similarly priced pair. The boots that I wound up liking were slightly more expensive but Beans took care of the difference! This is why they will always get my business. 99% of the time you walk out the doors with a product that will last a lifetime, but if anything is wrong, they take care of it.