Yolanda Lewis-Pearsall

Review of Renaissance Charlotte South Pa...

THE WORST EVER!!! Do not stay here if you can avoi...

THE WORST EVER!!! Do not stay here if you can avoid it. The manager on duty at the time of our check in, Haley Marcus was rude, and very racist !!!! She put my whole family out for no reason..... we checked in at 830pm, it was myself and my daughters (ages 4, 12, 14) in one room and my sister, her husband ,and their two children ages 12, and 8 in room next to us. However we were there for a family reunion, everyone that was from other states stayed there and they put us all on same floor. I didn't receive a welcoming vibe from her nor the staff. Of course I over looked it because I was exhausted and ready to shower and change to go grab a bite to eat . At 845 she knocked on my door and stated we were too loud. I was confused because my 4 year old was crying (because she couldn't go downstairs with my mom) and rest of us was getting dressed . At 9:15pm Haley Marcus came back with a large amount of police officers, putting us out of the hotel.... stating that someone heard threats through the walls, then she changed her statement and said someone called , then she changed her statement again and said there was an altercation! At this time I'm really confused, because it take two for an altercation that occur! Police see my kids in the room and stated they received a call about 10 people in the room!!! Hmmmm we were there for a family reunion they put us all on one floor! Therefore, everyone was in and out of each others rooms ! Still we wasn't doing anything out of the ordinary! I had to find another hotel ! My daughters were distraught! DO NOT STAY THERE!!!! Truly the worst. Stay anywhere else - their attitude is terrible!!!! I will be calling corporate on her and beyond until she is gone! I will also be seeking a lawsuit!