Senita Robinson

Review of The Bay

Booked a table for a team of NHS workers as we hav...

Booked a table for a team of NHS workers as we have had a really tough few months. Asked for a table outside and it was confirmed. I was then contacted today, the day before the booking to be told the staff member made a mistake and they could not guarantee space outside. I asked if they could consider honouring the booking as it was not our error and we will now struggle to book elsewhere within 24 hours. They would not consider this, only offering inside space despite the fact it is meant to be 31 degrees and we had specifically booked outside. Really poor customer service and we healthcare workers really deserve a nice night out!