If there were a negative number of stars that woul...

If there were a negative number of stars that would be equivalent to the responseand lack of response I have received from Dr. Blackstone's department. I have been trying to make an appointment since 12/30/19. They did not respond to thr referral made by my GI so eventually I returned calls. I have NEVER been on hold less than 20 minutes. I eventually asked to speak to a manager. He told me he needed to email Dr. Blackstone directly and they would get back to me. Its been three weeks work no response. The person I talked with said she could not locate either of the two referrals thr GI sent. So far I have been on hold for 2 separate conversations for over 20 minutes each. I asked to speak ro someone in charge but they were in a meeting. They would call me back. Still no response. This is lack of efficiency and care is appalling.