First time in Sedona. Decided to stay at this reso...

First time in Sedona. Decided to stay at this resort. After an 8 hour drive we finally got there. Headed into reception and the workers were talking to a friend of theirs. We were never greeted upon walking in and waited for atleast 5 mins before the friend noticed us and said she'd better go as we were waiting. When she left we walked up to the counter, still never greeted and waited. One of the workers didn't even acknowledge us, turned to his Co worker and asked if they could check us in and walked off.