Booked ticket and received e-ticket with promised ...

Booked ticket and received e-ticket with promised rate but on ban account statement I was charged 1.5 times the ticket price. After reporting issue to chatomer care, I was told that refund has been processed. Next day, another charge showed up on my account from flight network. Upon calling helpline the agent (Yogesh-2402) denied to transfer my call to floor manager or any other manager available. On requesting call record number the request was denied too, knowing that his company is using my credit card without my approval.

Very poor and unprofessional customer service.