I purchased a 2011 Audi A4 from Prestige in April ...

I purchased a 2011 Audi A4 from Prestige in April 2011 and below is an account of my recent experience with service consultant Ted.
When I rst arrived at the servicing centre at 7am, I was well greeted by Ted. He then proceeded to explain the cost of the maintenance service and subsequently arranged for a loaner vehicle for me during the time that my A4 would be in the workshop. Ted also explained that I would not be able to get an Audi (for a loaner vehicle and this was from a rental company) as I dropped off my vehicle early. However, what was remarkable was that Ted made sure my A4 was the rst vehicle to be serviced so that I can get it back as early as possible (in view of my not getting an Audi as a loaner). When Ted called me 3 hours later (at 10am) informing that my A4 was ready, I was really surprised and delighted given that I told him I could only pick up my A4 some time after 3pm.
As it turns out, I left a personal item in the loaner vehicle (this was from a rental company) and had to wait over the weekend before getting it back as the loaner got rented out again. Ted called the rental company (following week) on my behalf, reminded them about my personal item and got them to call me once they had the loaner back.
While there are other aspects of the entire dealership experience, this is true customer service
and having dedicated staff (like Ted) who aim to deliver top notch customer delight, not just
customer service, has truly reaf rmed my decision to purchase my A4 with Prestige Imports
and I de nitely look forward to purchasing my next Audi with Prestige Imports.
Thank you Ted and keep up the great work!

Recently brought my car in for tyres rotation, made appointment with Ted on short notice and again Ted got it all set up for me! The labor charges were even taken care of...awesome Ted and awesome dealer!