Feel like being scammed. Engineer came out to inst...

Feel like being scammed. Engineer came out to install and connect line as we signed up with TalkTalk in a van Kelly communication. Name of the engineer was different than in a message from TalkTalk and phone number that they provided in a message was not responding, but nevertheless this guy came and started doing the job. There was an issue with the wires and line itself. He told us that all will be connected, but then decided to not bother , perhaps was too much work for him. We didn t realise what happened until like a day later. Purely because he said someone else will come and finish the job in a 48 hours???? Turned out the guy called Waylesh didn t pass any information about our appointment , as if it never happened. Just ran away, as he could not be bothered to finish!!!! no one came , no one called. We waited and waited and then started to call to find out what is happening. TalkTalk kept blaming Openreach as they didn t have information, and sent the email that appointment was missed and Openreach (as you can t contact them ) told us in online chat to contact TalkTalk as provider. Felt like being in a circle and getting nowhere. Only after two days we realised that the internet line we were long waiting for, hasn t happened, the person came out as you would think is a professional, was far away from having any professionalism. Shame !!!! As this is not a customers choice, they are sent to people s home thinking they are from TalkTalk or other big company that used to be good. Very misleading!!!!! And upsetting!!!! To say would not recommend this company, would not make any difference, as they don t seem to care, looking at all reviews they received and not being bothered. This was not even our choice, we had to accept their service. Very disappointing and disheartening dealing with people like this not even by choice.