Radu Florea

Review of IKEA Romania

Far from the expectations I had before planning an...

Far from the expectations I had before planning and ordering the kitchen at IKEA (July 2020), and a big disappointment with my ideas about the company's global reputation. The kitchen was delivered in three installments, and there are still parts that will appear in stock "it is not known when" or "the factory (which produces those parts) has closed and we have no idea what will happen next". The explanations are obviously limited to the problems arising from the COVID-19 pandemic, but when I planned the kitchen and completed the list of parts to be purchased these issues were only mentioned in the form "goes into stock in a few days and we will send them to you with another delivery, obviously free ". One of the deliveries ended up being picked up by me from the courier's warehouse, somewhere in Ilfov County.
In short, I have half of the kitchen assembled, the other lies in the living room and is waiting for the missing pieces without which it cannot be completed. And the people at IKEA don't call me, they don't apologize, they don't offer alternatives. There is no return, we have already given him the money (and there were not a few) and the undersigned has not had a kitchen (or free living room) for over 2 months. And all this because I had too much confidence in IKEA Romania.