Jimmy Allan Review of Jim Butler Chevrolet
Salesman Tony went out of his way to make it as ea...
Salesman Tony went out of his way to make it as easy as possible to buy a car. He even brought the car to my residence! Paris in the financial services department was also a great help in the buying process. UPDATE TO REVIEW 8-13-17 -
Neutral rating is because this was my 1st experience having to have a repair under this warranty i purchased there. Dropped car off 1st thing in AM and they were not able to even diagnose it until the next day leaving me with no rental car and not even knowing if i was covered or not on the repairs. Also charged me 50 bucks for my oil change and rotation after I already told them i had a 10% off coupon by email, but it was too late i already paid and just wanted to get out of there and be done with it and I didnt even realize it until afterwards. Kayla the service girl was very nice but manager Mike has an interesting way of explaining to customers with a raised irritated tone of voice. We will see how the next time goes. Manager Mike is VERY good at reminding you that you bought a USED CAR and not a NEW ONE when you are in need of any type of repair early in process. Stay tuned........................
UPDATE 10-21-17 Car is broken down again, 3rd time in 6 months or so, not good. We will see how this goes in the AM.
UPDATE: The car has had 3 issues in 6 mos and 2 of them were transmission related. This makes me wonder how much damage was done to the transmission before finding the issue and will this car last me as it should for the price I paid? The servc dept has been very nice with rentals and assisting but I question if this car is going to be dependable already. Kinda defeats the purpose of getting a newer car when it keeps breaking down. $200 deductibles each time for the warranty makes it harder to pay it off, especially when it is every other month it breaks down so far. Once again the actual service dept has been helpful and also helped with my most recent deductible. Just not sure what I think about BUICK being this is my 1st ownership of this brand.
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