Lifenet106 M Review of Genz-Ryan
Horrible service, They do not stand by/offer any w...
Horrible service, They do not stand by/offer any warranties. They had sold us a maintenance program, They never called to schedule the spring cleaning, Out AC unit was not working I called their 24 hour number and kept getting a voicemail, Finally left a message after no one picked up after calling 5 times. They called back and hour later at 10:30pm advised they would come do the spring cleaning the next day and give pricing for the repair. Once they were here they advised they would not be able to do the spring clean up until they fixed the issue with the unit and it would be $349.00 but they could do it for $296.00 they replaced an electrical part at the unit and when we were paying. They offered me duct cleaning of $700.00 with the duct cleaning was the only way we would get a hint of warrant on the part they just installed. They advised that they do not give warranties unless we do a buy up on that service. He said that there was no warranty on any work unless we spend money on the additional work. SO Basically we paid $300.00 for the repair and if it breaks in 30 minutes according to the guy that was here we are SOL. They do not guarantee any of their work. I will not be using them again. I will be canceling the contract as it does nothing at all for the customer but charge a monthly fee with no warranties on ANY work they do.
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