Staff was warm, welcoming, and accommodating. Room...

Staff was warm, welcoming, and accommodating. Room was clean and in good order. Reason for three stars lay in that they ran a low rate deal to book up their hotel, fully aware that all the guest staying on the upper floors (15 and up) would be without water pressure in the morning due to a boiler break down they had nearly a week prior. They were fully prepared to play a game of let's make a deal with a stack of free breakfast buffet cards at the front desk. They were kind enough to open a room on a lower floor for my wife and my self to shower, but our family members had already made themselves content with cleaning up with what little cold water they could muster out of the sink in their rooms. So, shady business practice aside, once they are fully operational again this will be a wonderful hotel to stay in. Centrally located just off of times square with some of the most comfortable beds in the industry.