As a Marriott Titanium Elite member, I have stayed...

As a Marriott Titanium Elite member, I have stayed at several Marriott properties throughout the years. During my business trip this week I checked in to the Icon, love that they call their front desk staff tellers. Loved the historic beauty of the hotel but unfortunately not a fan of the roaches in my bathroom. The roaches freaked me out I call the front desk staff and they were very nice about calming me down, in fact nothing but professional. They offered to give me a new room but just the thought of staying in a hotel that has roaches was a no go for me. I can t say enough about the staff they were great they were able to move me to another Marriott property where I felt comfortable.

Hopefully the roaches will be checking out, never to return.

If I could rate the staff they would receive 5-stars but the roaches get 1-star...

Thank you front desk staff for all your professionalism,
RS