Samantha Sweede

Review of Crown Honda of Southpoint

My family and I avoided coming here for maintenanc...

My family and I avoided coming here for maintenance because of poor treatment, fair service, and high prices at the service center. But, the airbag recall left us no choice but to use this dealership.

I was promised that I would be prioritized for the airbag recall because I was pregnant and the airbag parts were scheduled to arrive around my due date. I was contacted as soon as the parts arrived, but I delivered my daughter before I could pick up the car.

My point of contact was unreachable and I had to come in two days after I delivered my baby to drop off the rental car and pick up my vehicle to avoid being charged. When I arrived, a service employee told me that, despite what American Honda arranged for me, I would not be accommodated. When I pressed him about the arrangements I was promised, he told me that I obviously had other issues besides the car because I just had a child. I told him that childbirth and a newborn were not issues or inconveniences. Then I asked for a manager.

The manager was as offensive and unprofessional as his associate. I didn t receive an apology for the inconvenience or the unprofessional comments, and the service employee lied about how he spoke to me. Neither the manager nor the employee showed an interest to assist me or an inkling of professionalism.

The lack of integrity and customer service, compounded with the pointed comments, led me to file a case with Honda.

When we were at the dealership, we were not the only ones spoken to rudely. This seems to be a pattern at this dealership (and why we've stopped going to them). Other customers are frequently treated poorly, too. We now take our car to WASP automotive in Durham to receive better rates, better treatment, and faster service.