D Kilby

Review of Wayne Pitman Ford Lincoln Inc.

We have dealt with Pitman Ford for years but we ha...

We have dealt with Pitman Ford for years but we have noticed a serious decline in the level of service we receive for our current Ford Fusion. In May we had our regular service under extended warranty in which (it's in the small print) unbeknownst to us, the tires were rotated. We are very lucky to have survived the fact that ALL FIVE lug nuts on the left front tire loosened - when we were on Highway 400. It turns out (again in the small print) that we should have brought the car in to have the tires retorqued. Had we known they had the tires off we would most certainly have brought it in for tightening. We have our winter tires done by Ted's Tires and always follow this procedure. Ted's ALWAYS makes a point of telling us as well as highlighting it on the invoice. This is not the first case of poor service from Pitman - there have recent instances in which the oil indicator was not reset, fuses blown and not replaced (during service) etc. Had you asked me 18 months ago, I would have highly recommended Pitman service -in fact I have done so. Now, I would suggest that you, like me, might want to consider at least another Ford service department, or even a different make altogether.