I always had good experience staying at the Hyatt ...

I always had good experience staying at the Hyatt chain but this place is a big disappointment. The shower diverter button in my bathroom got stuck and the water never stopped running. Then it started shaking and drilling onto the wall and made very noisy sound like someone is shooting on my wall AT NIGHT. Called front desk at 1030pm, they finally sent someone at 1115pm after I called them 3 times saying that I really needed to go to bed as I would have a conference to attend at 7am. No apologies were made and they refused to switch the room for me. 12am, I'm still awake waiting for the maintenance guys to fix the button in the bathroom and not sure when I can go to bed... My only 1 star is for the maintenance gut trying for help me. The front desk and the hotel facilities don't deserve any.