Sue Pupparo Review of Terry Reid's Kia of Cartersvil...
Bought a second car here. Was not crazy about the ...
Bought a second car here. Was not crazy about the service depart for the 3.3 years I had my Tucson but hung with it and bought a Santa Fe the second time. When I bought it I was offered free oil changes if I bought the car I test drove instead of them finding the color I wanted on another lot. Agreed to it. Ever since then the service department has been very unpleasant to deal with. I have to show them my free oil change certificate every time and then when they are done they still try to charge me for it. The service department lady was rude to me about it the last rime I was there. I just got
my oil changed at Dallas tire and tires rotated and paid for it. Decided after the last time I went to the service department I was done. You win terry Reid Hyundai service department. You succeeded. You got rid of one of your free oil change customers. That must be why sales offers it to you, because they know the service department will drive customers away. You will save money not having me for a customer. Also worth mentioning is that every time you go in there, there is a whole different crew than the last time you were there. I guess you re still trying to get it right. Also Dallas tire gives free tire rotation with an oil change. Just saying.
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