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Review of Hayes & Jarvis Holidays

Booked multi stay holiday to Thailand with family ...

Booked multi stay holiday to Thailand with family 6 months in advance, 3-4 weeks before departure, they cancelled second hotel, then tried to fob us off with an inferiour Hotel, that was below the rating of the one which I booked!
upon arriving to the to the recomended like for like Hotel it was absolutely terrible, food and accomadation was not as booked and described by Hayes and Jarvis!

We had to contact our represatative on second day to ask to be moved, we were told that another Hotel JW Marriott was not available and no other options were availble and we were on our own to find alternative accomadation!!
We contacted JW Marriot reservations to check availabilty, only to be told that ACTUALLY ROOMS WERE AVAILBLE! The blatant lie from Hayes and Jarvis and the representative on site, caused us to spend a further 2000 Pounds paid by ourselves to move hotel!
Fast Forward- Contacted Hayes and Jarvis CST when back in UK only to be told investigation into what went wrong would take 28 days. After back and forth emails, they refunded stay for the hotel, we are 800 pounds out of pocket!

Bottom line- Be warned, this company is very clever at taking your money, and having the sales pitch to match.
Do Your Research on rating of Hotel and Price independantly through other websites and even direct with hotel before booking.

I will never be booking with Hayes and Jarvis Ever Again!