Hoong Wai Wong

Review of Shangri La Georgetown,Penang

Staff service and hotel services is excellent as a...

Staff service and hotel services is excellent as always.

The only issue I have and it is a recurring one every visit, is the pillows are too soft. Each time I will request 2 hard foam pillows from Housekeeping but the ones they provide vary too much in size and hardness. So far they are either too small or too soft, only about 1/10 times I can get a pillow that meets my expectation.

I believe these pillows were OK but over time they have probably shrunk or degraded significantly. This is the only thing I do not like about the rooms, everything else is great.